OpenAI lands its biggest customer

One of the ‘big four’ accounting firms–PricewaterhouseCoopers (PwC)–has signed a deal with OpenAI that gives its 100,000+ employees and clients (based in the US and UK) access to ChatGPT Enterprise, making it OpenAI’s largest customer to date, and the first resale partner.

What’s in it for PwC?

In April last year, PwC announced it was committing $1B to expand its AI capabilities across five years. This deal with OpenAI will help it:

“Expand our technology ecosystem, bring GenAI deeper into our enterprise, and enable us to scale AI capabilities across businesses to help drive accelerated impact for clients.”

They plan to develop custom GPTs to help their employees with everyday tasks like reviewing tax returns, generating proposals, and creating reports and dashboards. And will use the technology to help clients accelerate their implementation of AI, having already identified over 3,000 use cases, spanning across several industries.

“By embracing ChatGPT Enterprise across our workforce, we will bring our first-hand experience of our AI transformation to clients, complementing our audit, tax, and consulting services with a broad array of business and industry solutions.”

What’s in it for OpenAI?

Not only does this deal make PwC OpenAI’s biggest customer to date, but it also marks the first time OpenAI has allowed a company to resell its products.

This comes as reports say that OpenAI is losing millions of dollars to huge cloud computing costs, and is exploring new ways to make more revenue after launching paid subscriptions, ChatGPT Plus and ChatGPT Enterprise.